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Cancel Order

bfish0008
Explorer

‎05-02-2024 10:26 PM

I have an order that is processing. I want it cancelled, refunded, and this is the most important point - I DON'T WANT THE ORDER DISPATCHED. I repeat - I DON'T WANT THE ORDER DISPATCHED. Can someone tell me how to do it? Honestly it is completely insane that I can't just login to an account and cancel the order within 10 seconds of it being placed, how backwards a company does EE need to be in 2023 to not have automated order tracking and cancellations? I mean seriously?

0 Helpful
4 REPLIES 4
XboxGamer1987
Problem solver
Problem solver

‎05-02-2024 11:15 PM

@bfish0008 

Hello

If you want the order cancelled then call CS on 150.

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bfish0008
Explorer

‎06-02-2024 12:06 AM

why can't i do this online? on the phone it says the lines are closed

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XboxGamer1987
Problem solver
Problem solver
In response to bfish0008

‎06-02-2024 12:16 AM

Not sure why we can't cancel an order online however you will have to wait till they are open to call them.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎06-02-2024 12:30 AM

Try simply texting RETURN to 150 and follow the steps.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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