New sim won’t make calls?

[Jools08]

Hello, 

i added a new sim to my account to going an iPhone XR for my husband however when he tries to make a call it doesn’t work, he can text and receive calls just not make call.  We have turned the phone off and on a number of times, also reset network still nothing? Any suggestions. Thanks

[Northerner]

Hi @Jools08 

Have you tried the SIM in your phone to see if it works correctly. 

If so the it's related to his device.

Thanks 

[Jools08]

Hi @Northerner 

thanks for your reply, much appreciated. I have tried the sim in a different phone, same thing. I’ve also put a different sim in the XR that sim works so it would suggest it is a sim problem? 

[James_B]

Hi @Jools08,

What happens when you try to make a call from the SIM?

James

[Jools08 · Accepted solution]

Hi@James_B

I have now resolved the problem, the sim wasn't set up properly, EE tech sorted for me 😀

[James_B]

Thanks for letting me know @Jools08

I'm glad you got it sorted. 🙂

James

[V3r1na]

This is happening with my phone. I can’t make calls and therefore can’t call the support number. I got a new SIM a couple of weeks ago. I can access data but can’t make calls

can you please help

[Jools08]

My new sim was set up to work in an iPad not an iPhone which was why it would y make calls I used a different device to phone tech support to resolve the issue

[CiaranTags]

I'm having the same issue can you help also

[Katie_B]

Hello @CiaranTags. 

Is this a replacement SIM or a new contract SIM?

What happens if you try to make a call?

Katie