28-11-2023 02:12 PM
So yesterday had someone gain access to my account somehow. So got all off that sorted and went to the EE shop to get new sim cards for my phones. I am eligible for an upgrade but now on my online account it says I can't do it. Is this because of the new sims I had yesterday and will I be able to get things sorted so I can upgrade online shortly?
28-11-2023 04:27 PM
Hi @andy5898,
Welcome to the EE Community. 🙂
What is the full error message you see when trying to upgrade online?
James
02-01-2024 01:10 AM
I need SIMs
02-01-2024 07:45 AM
Hi @modricpower,
Welcome to the EE Community. 🙂
Do you need replacement or brand new SIM cards?
James