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Help needed to activate a new SIM for my upgraded phone

hubba1
Investigator
Investigator

‎03-03-2023 05:05 PM

Hello.  I have just received a new phone (upgrade).  I want to activate the SIM but when I click on the "activate your new SIM" link I get a message saying "Sorry! We couldn't find that page". Any idea what the problem is?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-03-2023 05:53 PM

Can't you use your old SIM?

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hubba1
Investigator
Investigator

‎03-03-2023 05:56 PM

Thanks.  I am currently waiting to speak to someone at EE.  It's been half an hour so far ...

0 Helpful
Christopher_G
EE Community Support Team
In response to hubba1

‎04-03-2023 08:08 AM

Hi @hubba1 

Did you manage to get through and speak to someone to sort this out?
Chris