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New sim deal.i have just signed up to a £25 a month sim only deal.to which i wa

debsaw63
Visitor

‎28-05-2022 05:00 PM

I have just signed up to a £25 a month sim only deal...for which I want to use in my new 5g device , they have said they are Not sending me a sim & will just upgrade my old one..they will have trouble as I lost it last year..so ee send me my sim I have just signed for..to put in my new 5g device...not on my old one..thank you.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎28-05-2022 05:14 PM

@debsaw63  This is a public forum not customer services so you need to call customer services to make sure that you are sent a Sim card because no one here will send you a SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎28-05-2022 06:08 PM

You should have reported your old SIM was lost to EE. Then they would have blocked it & sent you a replacement SIM. You need to do that now albeit late.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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