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New eSim Connection

DPH1965
Visitor

Hello

I set up a monthly sim account on Thursday requesting to use a eSim to hopefully speed the process up. I received a summary email and direct debit confirmation but nothing since and i still have no account details showing in the app. Does anyone know how quickly the esim confirmation email to get set up should come through, i was hoping it would be fairly instant.

Thanks In Advance 

 

 

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@DPH1965  It’s sent as a QR in the post it’s not via email. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@DPH1965  It’s sent as a QR in the post it’s not via email. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.