Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Sim order

Poooopy
Visitor

‎13-09-2023 10:48 AM

Hi, I ordered a new sim card last week but have had no comms about the order being placed etc. I see on my dashboard that the new sim will be dispatched in 1-2 working days, but that was last Wednesday! 

This was part of a contract renewal and I decided to simply downgrade to a SIM only deal. I am conscious that the contract is due to end on 2nd Oct, is this affecting the dispatch of the new SIM as my account dashboard still suggests I am on the old contract. 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎13-09-2023 01:14 PM

Hi @Poooopy 

Thanks for coming here. 

Changing to a SIM Only plan would not usually need a new SIM card and the plan and contract dates will change once your current existing contract ends. 

If you would like to make sure this is all due to take place, please give us a call on 150 and the team will help 🙂

Leanne.

0 Helpful