Porting problem

[annfrombc]

I've transferred from Plusnet to EE but the request to port my number has been refused because the number is not recognised or invalid. I have checked it multiple times and spent hours on the phone to EE. EE have told me to contact TRANSATEL but I've had no response from them. Has anyone else had dealings with TRANSATEL?  I feel like I'm sending emails into a void.

[Christopher_G]

Hi @annfrombc 

Welcome to the community.

When did you change over from Plusnet?

Chris

[annfrombc]

Hi Chris

I was away when the SIM card arrived, so I think it was 30th August when I put the SIM card in.

Ann

[Christopher_G]

Do you know when the SIM arrived, @annfrombc?

Chris

[annfrombc]

During the first week of August, I think. I was away helping family as we were waiting for the arrival of a new baby.
Ann

[Leanne_T]

Hi @annfrombc 

How exciting and I hope everyone is doing well.

Is the Plusnet SIM card still working? 

If you text NUMBER to 150 from the EE SIM card, does this show the temporary EE number? 

Leanne. 

[annfrombc]

Yes my number comes up.
Ann

[Leanne_T]

Sorry is that the correct Plusnet number that shows? @annfrombc 

Is the Plusnet SIM still working? 

Leanne.

[annfrombc]

Hi

It’s the EE sim that is working.
Ann

[Leanne_T]

If you text NUMBER to 150 and this shows the correct Plusnet number, the number transfer has completed @annfrombc 

Are you having problems with calls or texts? 

Leanne.