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Porting problem

annfrombc
Investigator
Investigator

‎12-09-2023 11:41 AM

I've transferred from Plusnet to EE but the request to port my number has been refused because the number is not recognised or invalid. I have checked it multiple times and spent hours on the phone to EE. EE have told me to contact TRANSATEL but I've had no response from them. Has anyone else had dealings with TRANSATEL?  I feel like I'm sending emails into a void.

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13 REPLIES 13
annfrombc
Investigator
Investigator
In response to Leanne_T

‎13-09-2023 12:32 PM

No, the number that comes up in the EE number that came with my new SIM card, not the PlusNet number that I am trying to port across.
Ann
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Leanne_T
EE Community Support Team
In response to annfrombc

‎13-09-2023 12:42 PM

I see, thank you @annfrombc 

In this case, I would suggest getting back in touch with our mobile care team by calling 150 and they can get this looked into in more detail for you. 

Leanne.

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annfrombc
Investigator
Investigator
In response to Leanne_T

‎13-09-2023 01:34 PM

Thanks.
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Leanne_T
EE Community Support Team
In response to annfrombc

‎13-09-2023 01:35 PM

Let me know how you get on @annfrombc 

Leanne 🙂

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