Porting problem
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12-09-2023 11:41 AM
I've transferred from Plusnet to EE but the request to port my number has been refused because the number is not recognised or invalid. I have checked it multiple times and spent hours on the phone to EE. EE have told me to contact TRANSATEL but I've had no response from them. Has anyone else had dealings with TRANSATEL? I feel like I'm sending emails into a void.
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12-09-2023 01:50 PM
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12-09-2023 04:40 PM
I was away when the SIM card arrived, so I think it was 30th August when I put the SIM card in.
Ann
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12-09-2023 05:19 PM
Do you know when the SIM arrived, @annfrombc?
Chris
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12-09-2023 10:03 PM
Ann
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13-09-2023 08:38 AM
Hi @annfrombc
How exciting and I hope everyone is doing well.
Is the Plusnet SIM card still working?
If you text NUMBER to 150 from the EE SIM card, does this show the temporary EE number?
Leanne.
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13-09-2023 09:09 AM
Ann
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13-09-2023 09:23 AM - edited 13-09-2023 10:23 AM
Sorry is that the correct Plusnet number that shows? @annfrombc
Is the Plusnet SIM still working?
Leanne.
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13-09-2023 12:25 PM
It’s the EE sim that is working.
Ann
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13-09-2023 12:27 PM
If you text NUMBER to 150 and this shows the correct Plusnet number, the number transfer has completed @annfrombc
Are you having problems with calls or texts?
Leanne.
