New Sim doesn't receive security code

[GaryB59]

The phone doesn't receive texts either.  EE has not switch my old BT number to the new EE SIM.  I tried to activate it online on the website.  It didn't work.

[Leanne_T]

Hi @GaryB59 

Thanks for coming here. 

Please call us on 150 and the team will get the transfer looked into for you and help you get this sorted 🙂

Leanne.