New SIM not working

Jenny2306 · ‎23-07-2026

Hi,

Ordered a new sim online and put it in my phone today 23/07/26 and it says I won’t transfer over till 04/08/26 so can’t make any texts or calls

Thank you

Christopher_G · ‎24-07-2026

Hi @Jenny2306

Welcome to the community.

Number ports usually go through the next working day, so it's unusual that the date is set as 4th August. If you speak with our customer support team, they'll be able to check it and see if there's anything we can do to get it over quicker for you.

Let us know how you get on please.

Chris

View solution in original post

XRaySpeX · ‎23-07-2026

You can still use it on the EE temp. no. even before your no. is ported.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎24-07-2026

Hi @Jenny2306

Welcome to the community.

Number ports usually go through the next working day, so it's unusual that the date is set as 4th August. If you speak with our customer support team, they'll be able to check it and see if there's anything we can do to get it over quicker for you.

Let us know how you get on please.

Chris

Jenny2306 · ‎25-07-2026

Hi Chris,

Thanks you, I went it to store and they helped

Jenny2306 · ‎25-07-2026

Thank you, the new sim was saying I had no credit so couldn’t use it at all

Katie_J · ‎25-07-2026

Thanks for letting us know you have been able to visit the store @Jenny2306.

It's great to know they have been able to help resolve this for you.

Katie