New EE sim, number not ported from old provider yet.

[ClareMcD82]

Hi,

I ordered a pay monthly sim on Wednesday. It arrived Friday and I’ve just inserted it but it hasn’t ported my old number yet. I don’t receive a email Re porting my number, should I have? Is it correct that it takes 24hrs (working days) after activating new sims for numbers to transfer?

Advice please.

Clare

[James_B]

Hi @ClareMcD82,

Welcome to the EE Community. 🙂

Number transfers can't be completed over the weekend. Please allow two working days for it to complete.

Thanks

James