26-04-2024 12:14 PM
Hi, I just transferred to EE mobile yesterday afternoon.
My former provider (Vodafone) stopped working just now, but I cannot make or receive calls on EE. Not ideal for work.
EE say to call for technical support - but I can't!
Can anyone please advise?
26-04-2024 01:04 PM
For clarity, when was/is your port-in date?
You've mentioned transferring "yesterday afternoon" suggesting Thursday 25th, but then "my former provider stopped working just now" suggesting today, Friday 26th.
A port-in is usually set for the working day after you submit your PAC, and split service is perfectly normal on the day of port-in.
26-04-2024 01:12 PM
Hi, thanks for your reply. I switched yesterday afternoon, putting in my PAK. Vodafone has stepped working today but EE not working yet.
26-04-2024 01:38 PM
When exactly did you provide your PAC (Porting Authority Code)?
If you supplied this before approx 4pm yesterday Thursday 25th, your port-in is today Friday 26th. For your port-in to have been yesterday Thursday 25th, you would have supplied your PAC on Wednesday 24th.
This all goes towards clarifying what stage of the port-in you are at. On your port-in day you should receive a text message confirming the process complete - have you received this?