New 120GB Connected Data SIM showing 0GB available, why?

[Plutus4]

Recently purchased a new pre-paid data only SIM to provide data for my car sat nav etc.  I have created an EE account, downloaded the App and added the SIM to my account.  It shows as connected with 120GB of data available (none used).  But the landing page on the App shows 0GB available, does anyone know why and how I resolve it please?  

Thanks

[James_B]

Hi @Plutus4,

Welcome to the EE Community. 🙂

Does the SIM connect to the EE network?

Can you download data using it?

James

[Plutus4]

Hi James

Yes it has connected and downloaded some data.

Regards

Sent from Outlook for iOS<>

[Leanne_T]

Thanks @Plutus4 

Can you view the data allowance if you log into your EE account online through a web browser? 

Leanne.

[Plutus4]

Hi Leanne

On the website landing page for my account it reads:

Pay as you go

0MB Remaining

When I click on “View full usage” the screen reads:

Current credit remaining:

£0.00

Your Plan

Sim only deal

Pay as you go

120GB Data 1000 texts

Your usage

Data used - grey dot next to it

Data left - green dot next to it

In a green circle below it reads “120GB left. Resets is 352 days”

[Leanne_T]

Thanks for checking @Plutus4 

If you call us on 150, the team can get the My EE looked into for you and raise a support ticket for the usage not showing. 

Leanne 🙂

[Talb126]

Was this resolved? I have the same issue now? 
Thanks 

[Katie_B]

Hello @Talb126. 

Thanks for coming here. 

Are you connected to the EE network?

Speak soon, 

Katie