Need to change my mobile number urgently

Lisas23 · ‎07-10-2026

Can you please help me I need to change my number urgently. My ex has found my number and is harassing me I’ve tried to call EE, but they keep putting the phone down?

[Mod edit: Added a title to the post for clarity. Thanks:)]

XRaySpeX · ‎07-10-2026

@Lisas23 : You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed. You keep your existing SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-10-2026

@Lisas23 : You may call CS & they'll change your mobile no. for £36. The charge might be waived if you can show you are being harassed. You keep your existing SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎08-10-2026

@Lisas23 , just ring customer service on 150 and press option 2.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

Tstimson2004 · ‎08-10-2026

Do not pay £36. Go and buy a sim from Three and get a pac code for the number and port it to replace your EE number?

chistery · ‎08-10-2026

I'm sure EE will be sympathetic when you call and hopefully change your number for free, but just be aware that you are of course going to lose your current number. This may affect your online banking, email login, NHS appts, etc. if you rely on receiving login codes, texts or calls. Something to consider before it changes.