Need a new SIM, phone was stolen.

Nleal · ‎14-09-2023

I need new SIM since phone was stolen. Could you please send a new SIM to my billing address?

James_B · ‎14-09-2023

Welcome to the EE Community. 🙂

I'm sorry to hear your phone has been stolen.

As @XRaySpeX mentioned, it's important to contact our Customer Care Team as soon as possible to make sure your SIM is blocked to avoid any unauthorised use.

For more information, please see Lost or stolen mobile phone? | Lost & Found Help | EE.

Hope this helps.

James

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XRaySpeX · ‎14-09-2023

This user discussion group does not send out things. You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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James_B · ‎14-09-2023

Hi @Nleal,