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Community Activity
Text charges
I keep getting charged when sending photos by text message. I only have 2GB as I'm on the house Wi-Fi most of the time, is this the reason I get charged?
Free Upgrade
Hi, I was sent a letter in February saying i have got a free upgrade to Full Fibre 150 because i have the full fibre guarantee. Rang EE this morning and i was told the package would increase in price because she couldn't see it on her screen. I am al...
Trade In allowance not deducted from bill.
Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??
Switch Points Access
Hi all, I left as an EE employee less than two years ago, but I’m fairly certain I had some Switch Points. Someone has left recently and still had access after a month, however, my access is blocked.Who is able to help in this situation?Cheers.
Netflix Re-activation keeps wanting to give me basic
So I have discussed on other forums the world of pain i've been through since the Netflix Standard add-on went from being £3 extra a month to £7 a month.During this I lost the link between my EE and Netflix accounts, got charged by Netflix, had someo...
Resolved! Spam email no-reply@info.ee.co.uk
Is this legitimate please?? Your DIRECT DEBIT with us is no longer active, 6/8/2025 8:21:11 a.m. YOUR DIRECT DEBIT WITH US IS NO LONGER ACTIVE Hi [email address],We wanted to let you know that your Direct Debit with us is no longer active. T...
Two things, website speed and balance of phone.
Hello there, Two things:Why is the website so painfully slow? However more importantly I want to see if I can pay the balance of my phone off and I simply cannot find where the balance is, I can find how much I am paying and when the contract runs ou...
Phone will be disconnected due to inactivity
I had the same problem a year ago:https://community.ee.co.uk/t5/Pay-as-you-go/Phone-will-be-disconnected-due-to-inactivity/m-p/1395101#M65578I yet again got this message:"Hi, as you haven't made a chargeable call/text or used data for six months, you...
Resolved! Leaving a review
Hi I’m not sure how to leave a review for a specific store.. I would like to leave a review for Pasha ( I’m sorry if I have spelt your name wrong) in the Tonbridge store. He recently helped me change over my grandads sim onto a pay monthly. I’d like ...
EE data for Greece
I have purchased Data for Greece for the month of June 2025. £11.33.How do I check this? I want to make sure we can use our mobiles whilst in Greece
