My Sim card

[Ab217]

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My sim card it's not working 

My number is ***********

[Mod edit: Removed PII. Kindly refrain from sharing personal info in public posts.]

[Chris_B]

@Ab217  have you tried giving the SIM card a quick clean with a damp cloth ? make sure it’s dry before you put it back into the device.  if this problem persists, you probably better off requesting a replacement SIM card. You can do this by calling customer support support or by going to a store with in date photo ID to request a replacement SIM card there

[ee_user14]

So without any detail as to why this person's SIM is not working, "try wiping it with a damp cloth but otherwise get it replaced"

A very interesting way of advising users.

[Chris_B]

@ee_user14   You seem to have a problem with me and I don’t know why,    This will be my last comment to you as you obviously are trying to start something.   

And yes a sim can get dirt on it and it could simply need a clean.  You or I don’t know how this device lives it’s life what condition it is and what it’s put under day to day.  how else do you test a sim that’s not working.  That’s not a question for you to reply too it’s something for you to think about. 

And it could simply be the sim has failed.   

[bristolian]

To be fair, a physical chip-to-reader connection within a sealed device wouldn't generally attract dirt ingress unless the connection is broken by virtue of SIM-swapping or replacement.

Without anything beyond "my SIM isn't working" by means of description, there are so many possibilities for the cause that it's just speculative.

A non-working SIM can easily be tested by a 2-way SIM-swap if in doubt. Any EE retail shop should be able to help with that if necessary.