Moving from o2

[Dave68c]

Hi all ive recently thrown in the towel with o2 so have moved  my number to EE which was seamless despite overcharging me on the first bill..so now ive tried to move the kids numbers over but im ineligible to buy anything else?

It says I have to call them but that isnt possible at the mo so had a chat online and the girl said it was because Ive just joined but she could do it online ..shambles have a made a big mistake 

[Northerner]

Hi @Dave68c 

Mobile contracts have a big impact on your credit eligibility. If you have just joined it maybe your credit with EE isn't enough to allow any further purchases at this time. 

To find out for sure you'll need to speak to EE CS on 150. 

Thanks 

[Dave68c]

Thanks for your prompt reply and yes I can understand the credit impact (mine is excellent) a few things dont add up,

1,Kerrie on the online chat says Im credit checked for an additional two lines

2.She could complete everything on the online chat ..orders everthing,it just seems and felt wrong.

Regards

Dave

[James_B · Accepted solution]

Hi @Dave68c,

Welcome to the EE Community. 🙂

It sounds like some additional security checks are required to complete your order. This is common with new accounts.

Our Customer Care Team will be happy to complete your order if you get in touch.

James

[Dave68c]

Hi  James,

Many thanks for getting back to me,yes I completely understand that it doesnt explain why the girl on the online chat could 

process my order all on the chat forum but not on the website..I was going to place the order but we got cut off 

[Dave68c]

Sorry I meant to add im offshore so tricky to call.

Regards

Dave

[Profile closed]

Hi @Dave68c 

I’m a recent new customer to EE on a SIM only plan and like you I can’t add additional plans through my online account however did successfully add an additional new SIM only line through live chat! 

They emailed over confirmation of everything we discussed (don’t forget the additional line discount) which I had to sign and agree to. The SIM arrived a few days later in the post.

[James_B]

Hi @Dave68c,

Our live chat team can complete the same security checks as our voice team on 150.

Hope this helps.

James