Moved from o2 to EE and kept a number

[DeimanteDzz]

I did move from o2 to EE and kept my old number.

My husband done a same

we can receive and send text messages, use data, but cannot make and receive calls, can not even make a call to 150

need urgent help please as its frustrating been nearly a week

thanks in advance 

[Christopher_G]

I'm sorry to hear that, @Ali258 

No, there isn't an email address. There is a complaint form you could use.

Chris