Moved from Mobile BT to EE

helene605
Explorer

‎07-09-2023 12:16 PM

Hi, I switched from BT to EE not by choice but only because it seems that BT no longer offers a new package with mobile phone. Since yesterday my BT line mobile is down and I assumed EE is taking over right away. But today I have no connection so I can't call BT or EE mobile to find out why? Any one can help please ? I also can't find a way to send an email. Thank you so much

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-09-2023 12:28 PM

@helene605  Do you have a EE sim ?  Is your device unlocked to use that EE sim if you have one.    Is that EE sim activated?     

 Send email to who ?  EE customer services don’t have an email address you can use 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
helene605
Explorer
In response to Chris_B

‎07-09-2023 12:50 PM

mmmh. I have changed my sim card to EE few weeks ago, maybe I have to go to an EE shop to have a new one ? Thank you for your help
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