Moved Number to EE, no service or data

[SourCreamNChive]

So I've just moved from 3 to EE and I've tried to transfer my number using the PAC code form and I had received a text saying that is all done however my phone is still showing the wrong number linked to my SIM card, and I have not been able to use data on this sim either. Not sure why, any help would be appreciated!

[Jon_K]

Hi @SourCreamNChive.

Welcome to the community.

What phone are you using?

Have you restarted your phone since this message?

Jon

[Chris_B]

@SourCreamNChive  What phone is it ?  If it’s an android device have you changed the APN settings to EE APN setting?   
You might like to read THIS 

if it’s an iPhone you probably need to delete any network profiles on the device and then restart the device.  

if you can say what device is it you can be told how to correct the number on the device so it shows correctly. 

[Rimshashivin]

iPhone 11 Pro max

[Leanne_T]

Hi @Rimshashivin 

When did you transfer the number? 

Can you make and receive calls? 

Leanne.

[RTTT]

Haing the same problem and again its moving from Three to EE. 48 hours after PORT I can make calls, I can send and receive text, but all incoming calls are being diverted to Three voicemail

[Katie_B]

Hi @RTTT. 

Thanks for coming here. 

What phone are you using?

Has your number update within the phone settings?

Speak soon, 

Katie