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Move existing EE contract to new store bought SIM card

RobertGoulding
Visitor

Hello!

I tried to replace my ESIM many times online, however, I cannot transfer it to my replacement IPhone.

I do not have my old phone, I have no service or use of my phone number which is essential to me.

My sister owns the contract, I cannot visit in store and she does not have time to either.

 

Before she orders a replacement physical Sim online, 

is there a way I can buy a new EE sim from a supermarket and she contacts to link this new sim with my current contract through online/telephone? 

many thanks!

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

@RobertGoulding wrote:

is there a way I can buy a new EE sim from a supermarket and she contacts to link this new sim with my current contract through online/telephone? 


The short answer is no. Any new EE SIM you buy from a supermarket will be pre-linked to a PAYG account.

View solution in original post

1 REPLY 1
bristolian
EE Community Star
EE Community Star

@RobertGoulding wrote:

is there a way I can buy a new EE sim from a supermarket and she contacts to link this new sim with my current contract through online/telephone? 


The short answer is no. Any new EE SIM you buy from a supermarket will be pre-linked to a PAYG account.