Mobile number I want to keep my original number Ee have sent me a sim with a new

Impducha · ‎03-02-2025

I want to keep my original number Ee have sent me a sim with a new number I don’t want

Ali_A · ‎03-02-2025

Hi @Impducha

Great to hear you're transferring over from BT mobile to EE mobile.

Your new EE SIM will always start with a new number. Usually as part of the transfer the old number will then transfer over from the BT SIM to the EE SIM 24 hours after making your first call on the EE SIM.

However, if your BT mobile number doesn't appear to transfer to the EE SIM, you can call Customer Service where a guide will arrange this for you.

Or you can simply request a PAC code using the BT SIM and then text PORT to 150 from your new EE SIM and follow the steps.

Hope this helps!

Ali

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XRaySpeX · ‎03-02-2025

@Impducha : Why have you been sent a SIM? Did you port in from another network or have you upgraded your plan?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Impducha · ‎03-02-2025

Thank you. I am waiting for open reach to arrive before 1pm.

I am changing from BT to EE and requested to keep my original mobile number

XRaySpeX · ‎03-02-2025

What has OR got to do with a SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎03-02-2025

Hi @Impducha

Great to hear you're transferring over from BT mobile to EE mobile.

Your new EE SIM will always start with a new number. Usually as part of the transfer the old number will then transfer over from the BT SIM to the EE SIM 24 hours after making your first call on the EE SIM.

However, if your BT mobile number doesn't appear to transfer to the EE SIM, you can call Customer Service where a guide will arrange this for you.

Or you can simply request a PAC code using the BT SIM and then text PORT to 150 from your new EE SIM and follow the steps.

Hope this helps!

Ali