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Alwimb
Visitor

‎25-03-2023 08:41 AM

Why have I been allocated a new mobile number. Having moved from BT to EE and used a PAC to retain my old BT number I am unable to receive calls or texts. Please help.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎25-03-2023 08:52 AM - edited ‎25-03-2023 08:53 AM

@Alwimb   SIM cards are sent out with a number already attached to it and your number has to migrate over to that SIM card otherwise you would have been cut off until you got the EE SIM card.    You can not have 2 sims with the same number. 

Number ports do not happen over the weekend and can take upto 24 hours.  So depending on when you got the EE sim it’ll not be ported till Tuesday. 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.