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Lost phone need to order new sim

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Victoria1231
Visitor

‎22-10-2023 01:49 PM

Hi ive managed to lose my phone but need to order a replacement sim. Cant seem to do this on My EE. Any ideas please 

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Northerner
EE Community Star
EE Community Star

‎22-10-2023 02:51 PM

Hi @Victoria1231 

Read here or go into any EE store. 

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Have you reported your device lost/stolen. 

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎22-10-2023 02:51 PM

Hi @Victoria1231 

Read here or go into any EE store. 

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Have you reported your device lost/stolen. 

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.