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Lost phone need to order new sim

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Victoria1231
Visitor

‎22-10-2023 01:49 PM

Hi ive managed to lose my phone but need to order a replacement sim. Cant seem to do this on My EE. Any ideas please 

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Northerner
Grand Master
Grand Master

‎22-10-2023 02:51 PM

Hi @Victoria1231 

Read here or go into any EE store. 

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Have you reported your device lost/stolen. 

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

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Northerner
Grand Master
Grand Master

‎22-10-2023 02:51 PM

Hi @Victoria1231 

Read here or go into any EE store. 

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Have you reported your device lost/stolen. 

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.