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Lost phone and sim card

Peekaboo1
Visitor

Hi I have lost my iphone with sim card in it and i am going to get a new iphone but i want to keep the old sim.  Do EE give replacement sim cards out?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Peekaboo1  you will need to call customer services to report your device lost get your old Sim blocked and request a replacement Sim card.      You need to do this asap as you could be liable for any charges that are incurred because of someone using your Sim card if you didn’t have a Sim pin on it. Thats assuming your sim is removed from the lost device and put in a different device because your device is password protected.    

You can report lost devices to EE 24h a day please read THIS 

  Top tip always use a sim pin for the sim

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Peekaboo1  you will need to call customer services to report your device lost get your old Sim blocked and request a replacement Sim card.      You need to do this asap as you could be liable for any charges that are incurred because of someone using your Sim card if you didn’t have a Sim pin on it. Thats assuming your sim is removed from the lost device and put in a different device because your device is password protected.    

You can report lost devices to EE 24h a day please read THIS 

  Top tip always use a sim pin for the sim

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.