Lost phone Australia.

Conb10 · ‎25-05-2022

Hi guys thanks in advance if anyone can help, really panicking. Lost my phone at the weekend and im currently in Australia until September. I was due an upgrade in August so if I upgrade early through the website I can just get it delivered to my home address then shipped over to Oz for me. However when upgrading through the website it doesnt ask if ill need a new SIM. When you receive an upgrade does it come with a new sim? Then you have the choice to use that one or the old sim? Obviously I dont have the old one as Ive lost my phone with the sim in it

chistery · ‎25-05-2022

Hi @Conb10

Sorry to hear about your phone. Have you reported it lost to EE and had it blocked? They should have sent a new SIM to your UK address at that time?

You are right about the upgrade though, they don't usually come with a new SIM.

My advice is to contact EE, report it lost and request a new SIM is sent out. This should be activated whilst in the UK, in case they are going to post it to you.

View solution in original post

chistery · ‎25-05-2022

Hi @Conb10

Sorry to hear about your phone. Have you reported it lost to EE and had it blocked? They should have sent a new SIM to your UK address at that time?

You are right about the upgrade though, they don't usually come with a new SIM.

My advice is to contact EE, report it lost and request a new SIM is sent out. This should be activated whilst in the UK, in case they are going to post it to you.