Lost my sim

[M1naz]

EE is so useless lost my sim couple days ago tried doing eSIM which failed after couple of hours then ordered a sim waited 2 days now its saying no service, on email says activate it once received but guess what they’re side is down so can’t do anything 

[Leanne_T · Accepted solution]

Morning @M1naz 

Thanks for coming to the community. 

I am sorry to hear the eSIM stopped working after a few hours and the replacement SIM card is not activated. 

If you can get in touch with our mobile guides during opening hours, one of our guides can get the SIM card registered for you. 

Let me know how you get on. 

Leanne.

[Chris_B]

@M1naz it can take up to 24 hours to activate a SIM card but try and restarting the device a few times as it can help the network see the SIM card to activate it.