Lost my phone, need new SIM, how to order online as no phone to call

JulietH · ‎14-01-2025

Chris_B · ‎14-01-2025

@JulietH To order online you’ll be sent a text to confirm that sim replacement request so not possible, you need to call customer support and you can do this from any phone using this number 0800 9566000 or you can go to a EE store with in date photo ID to request a replacement sim there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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XRaySpeX · ‎14-01-2025

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎14-01-2025

@JulietH To order online you’ll be sent a text to confirm that sim replacement request so not possible, you need to call customer support and you can do this from any phone using this number 0800 9566000 or you can go to a EE store with in date photo ID to request a replacement sim there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

JulietH · ‎24-01-2025

Thanks for your email