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Community Activity
EE roaming in China
I'm travelling to China and planning to activate the 7 day travel plan to use my package and normal over there. Does anyone know if WhatsApp etc. will work that way or will I still need a VPN too? Thanks
Leaving contract later this month, but already within the cancellation period
My contract expires on the 14th April, I am already set on leaving as my bill is too high and not good enough connection. I received a message today though saying that after the 14th my price will go up even more. Obviously I don't want to continue p...
EE Sponsorship - Will EE Sponsor my son's football team?
My son's football team are coming to the end of another season and have struggled in the past to gain sponsorship. Does anyone have any information on how to potentially gain sponsorship via EE? Is there a way to contact a sponsorship team? I would ...
Cannot access account
I have been unable to access my account through the app and website since before Christmas, despite speaking to customer service twice already . I can’t check my bill, or pay it through the app and website - it says an error has occurred.I have tried...
Netflix - where is Standard with NO adverts ?
I was going to migrate from BT to EE Broadband and TV, but I notice that Netflix standard with NO Adverts isn't available. It seems when on the base Entertainment package which includes Netflix Standard WITH adverts, you can only upgrade to Netflix ...
Home move issue
I’ve recently moved and despite telling EE before I moved they can’t complete the switch to my new address. I’m being told different reasons for this ranging from it’s an issue with the new owners of my old house claiming that line to can’t process t...
PAYG 4G wifi
I have purchased a 4G wifi dongle with a data sim. I am trying to see the balance on the sim and to be able to top up. Everything I do asks me for my mobile number, the data sim does not have a mobile number so I am at a loss what to do. I am not an ...
SW40J WiFi Extender not connecting from more than 1m
Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...
Pay as you go
i ordered a £10 top up and the money was taken from my account but received this message and no top up , how can I get my top up or money back ?
Number transfer
I bought a new phone in January with an ee sim. Ported my number over and even had a text saying my number has transferred weeks ago.Now I can receive messages /calls to my old number, but cannot use it to make calls to people or text them. It says t...
