Hi ALL
Nemu, I think you have the exact same problem as me. Old phone still locked to Orange. I don't have an unlocked phone handy to try the EE SIM in, but I expect it would work fine.
You all would not believe the reply I've had from my actual official complaint to EE. They said
1) I ordered a new EE SIM, which I didn't. I only asked for the one they sent me (for their own reasons) to be activated. This process then stopped my original Orange SIM from working.
2) EE are saying they 'Can't reverse the Order' (there was no order) so they can't get my old Orange SIM working again, although I doubt this is in reality more than a mouse click away.
3) They are sending me to Nokia to try and get the phone unlocked ! I can see where THAT's going to end up - probably nowhere.
And they are offering me - guess what - an Upgrade! - which will no doubt just be a new phone at full cost. No mention of ANY discount. In other words nothing has changed.
I got hold of a new O2 SIM to try as you can get these for next to nothing - guess what - INVALID SIM. The phone is deffo locked to Orange. The point is, when EE took over Orange they inherited all these phones and as far as I'm concerned they have a legal responsibility to original Orange users to maintain the database and provide an unlock if requested. So I will be pursuing my complaint.
They can either switch my old Orange SIM back on and they can unlock my phone in some way, or they can pay my costs to get a third party to unlock it, or I will be claiming significant compensation towards a new phone.
