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I ordered a new 5g sim but it didn't arrive

SolitaryCyborg
Explorer

‎23-02-2023 09:10 AM

Hi,

 

I ordered a new 5g sim but it didn't arrive. Now the problem is my old 4g sim has stopped working. And i do not how to contact Customer Care for EE. Also, i didn't receive any email on how to track the new 5G Sim Delivery / Order Details etc.

 

THanks,

Animesh

0 Helpful
3 REPLIES 3
EssexBoyEE
Ace Contributor
Ace Contributor

‎23-02-2023 09:56 AM

Call CS on 0800 956 6000

SolitaryCyborg
Explorer
In response to EssexBoyEE

‎23-02-2023 11:21 AM

Can i reach out to them by any chat service ? since i cannot call them because of my sim being deactivated. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to SolitaryCyborg

‎23-02-2023 11:51 AM

@SolitaryCyborg , when did you order the new SIM card, as they are sent out by second class post?

If you have Skype, you can ring them for free or you can go into an EE high street store with ID and they can provide you with a replacement SIM card.

You can always try here to use chat:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.