Replacement SIM

[Keejteej]

Hi

I lost my phone last week, have no other means of communication. I went into the Swindon branch to get a new one and they coudl not do it in store, so they ordered one. It was meant to arrive next day -  this was last Wednesday/Thursday.

How can I email EE to check on this??

Thanks

[bristolian]

EE have no published email address for CS.

Replacement SIMs are sent by Royal Mail second-class post, although it's unusual that a retail store couldn't supply one in-store.

[Christopher_G]

Hi @Keejteej 

Welcome to the community.

I'm sorry to hear that your SIM was lost. As @bristolian said, the SIM cards are sent through Royal Mail, so usually arrive within four days.

Did the store staff say why the SIM couldn't be replaced in store?

Chris

[Keejteej]

the woman in the shop said they couldn't do it in store...and it'd arrive
next day! Maybe the bank holiday has delayed things

[Christopher_G]

I'm not sure if they maybe had a problem in store that day, but you can definitely get replacement SIM cards in store, @Keejteej.

Hopefully, it arrives soon for you. Let us know what happens please.

Chris