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eSIM transfer

SarahGoddard79
Visitor

‎26-08-2025 03:20 PM

Hi

I have upgraded my iPhone and my eSIM has not updated. Because its a work phone eSIM it can't link me on my ee account, anyone had a similar issue and know how to resolve?

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎26-08-2025 03:28 PM

@SarahGoddard79  Does the old device still work with the eSIM ?  If not you’ll have to ask the account owner to call customer support to sort this.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.