I cant receive sms

Storedirect
Explorer

Hi i have just install new EE sim. I have one other network as well.

 

I am not receiving sms on this number.

Please help me in this.

9 REPLIES 9
Storedirect
Explorer

Hello,

I just installed this new sim and not receiving any sms.

Please suggest me what to do?

I have checked my message centre number.

I already have one connection from other network.

Message centre number is only relevant for sending SMS, not receiving.

Is this a new PAYG SIM or pay-monthly? Are you in the UK or abroad? If PAYG and in the UK, have you activated the SIM by making a chargeable call or sendng a chargeable text?
If you send a text to your own number, do you receive it? If you text NUMBER to 150, do you receive the expected response?

This is my new sim and there is nothing mention which one is that?

Yes i am in uk. and i just received a missed call from them for activation.

 

On my profile It just say Prepay

Prepay & PAYG are both terms to describe the same - a topup based pre-payment "Pay as you go" scheme as opposed to a pay-monthly billed contract.

I believe some recent PAYG SIMs now need activation before SMS can be received. Normally this is done by making a chargeable call or sending a chargeable text message.

Sending a text to your own number should satisfy both criteria, and also test resolution.

Now I am receiving text msgs. I am trying to create amazon account but not receiving OTP on this number

XRaySpeX
EE Community Star
EE Community Star

@Storedirect : Is the SIM on PAYG? If so, you need to top it up before you are allowed to receive SMS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Schockwave
EE Community Star
EE Community Star

@Storedirect , please do not start a new thread, but continue in the one you have already started. As you have already been told, please try sending a text to your own number to activate.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Peter_W
EE Community Support Team

Hey there @Storedirect.

Welcome to the EE Community!

Is it just these verification texts that aren't coming through now, or are you noticing issues with other numbers too?

Also are you using a brand new number here, or have you ported a number over from another network?

Peter