I haven’t received my QR code after buying an EE Tourist SIM

[lookpaddy02]

I haven’t received my QR code after buying an EE Tourist SIM. Could this be because I’m still in the US? I’ve been waiting for hours and still haven’t received the email.

[lookpaddy02]

I haven’t received my QR code after buying an EE Tourist SIM. Could this be because I’m still in the US? I’ve been waiting for hours and still haven’t received the email.

[Chris_B · Accepted solution]

@lookpaddy02  Purchased from where ?  Can you provide a link to the page you used. 

[Alex_H]

Hi @lookpaddy02,

Welcome to the EE Community

When you purchase an EE Travel SIM you should get an e-mail with the QR code and some instructions, I would check your spam and junk in case it ended up there. If you have not received this e-mail, you can manage a Travel SIM including downloading by logging in here.

Try logging in there using the e-mail address you used for the purchase and it will show your pass with a View and download pass option.

Alex