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I downloaded my esim on my iPhone 13, but it shows no service.

Nkpold
Visitor

‎19-07-2022 04:26 PM

I downloaded my esim on my iPhone 13, but it shows no service. I've tried restarting my phone or turning on and off airplane mode many times, but my phone still can't receive a signal, so I can't activate my esim. This is my only number and I'm traveling and need to use data.I need to solve this problem as soon as possible, otherwise, I have to place this number on a new physical sim card.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-07-2022 05:31 PM

Where are you? If you're roaming your a/c might be enabled for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎19-07-2022 05:58 PM

@Nkpold   You say your traveling but if your outside the UK you can not activate the esim on your device and you can not swap back to a SIM card ether when outside the UK.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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