I cant make calls or reiceive calls

[martin249]

I joined EE a couple of weeks ago you have taken my money but I cannot call out or receive calls. please reply why

[Schockwave]

Hello @martin249 ,

Welcome to the community,

We would have no idea. Did you transfer your number from another network? If so, did you give the PAC code from your previous network to EE?:

You need to make sure that you have activated your SIM card, do you have a network showing?

Are you on pay as you go or monthly contract?

[martin249]

No pac was with plusnet

[Schockwave]

@martin249 , you still need a PAC to move your number as far as I know, otherwise I would suggest speaking to customer service.

[martin249]

But I can't make calls

[Leanne_T]

Hi there @martin249 

Thanks for coming to the community. 

Can you send and receive texts? Are you in the UK or roaming? 

Also, has your number transferred and showing correctly in your device settings? 

Speak to you soon 🙂

Leanne.

[bristolian]

Does your phone show network coverage?

Can you receive calls?

Can you send or receive texts?

What happens when you try making a call?

When were you last able to make a call?