How long does it take for a replacement sim to arrive ?

[santtiaraya]

How long does it take for a replacement sim to arrive ?

[Leanne_T · Accepted solution]

Hi @santtiaraya 

Thanks for coming here. 

The estimated delivery time is 2-5 working days and this will be posted by Royal Mail. 

Thanks 🙂

Leanne.

[kadu2345]

Hello my replacement sim is taking so long to arrive when it initially said 2 working days it’ll be posted. It’s now been a week and there’s no option to track any sort of order nor have I gotten any updates since I placed the order on 28/12/2024.

[Leanne_T]

Hi @kadu2345 

Thanks for coming to the community. 

SIM cards can take 2-5 working days to arrive and will be posted by Royal Mail with no tracking information available. 

If you have not received the SIM, please give us a call and the team can get this looked into, you can also visit an EE Store with photo ID and a store guide can set up a replacement SIM for you. 

Leanne 🙂