01-02-2024 05:36 PM
My sim card has randomly stopped working, its in my phone and has been for years but it decided to stop working yesterday, since then Ive ordered a new sim card which will give me a new phone number. However, I cannot cancel the monthly subscription I'm paying to the old sim card because it doesn't work so I cant text 150. And i cant ring Customer support because the sim card doesnt work
01-02-2024 06:43 PM
That's cuz you didn't order a replacement SIM with the same no., rather than a brand new SIM.
01-02-2024 06:45 PM
Hi @Brad226
Welcome to the community.
If you contact our Mobile Care team, they'll be able to check what's happened and try to help put it right.
Chris