How do i cancel my monthly subscription to EE when my simcard is broke?

Brad226
Visitor

‎01-02-2024 05:36 PM

My sim card has randomly stopped working, its in my phone and has been for years but it decided to stop working yesterday, since then Ive ordered a new sim card which will give me a new phone number. However, I cannot cancel the monthly subscription I'm paying to the old sim card because it doesn't work so I cant text 150. And i cant ring Customer support because the sim card doesnt work

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-02-2024 06:43 PM

That's cuz you didn't order a replacement SIM with the same no., rather than a brand new SIM.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team

‎01-02-2024 06:45 PM

Hi @Brad226 

Welcome to the community.

If you contact our Mobile Care team, they'll be able to check what's happened and try to help put it right.

Chris

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