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How do I get my puck code to unlock my sim

Merley14
Explorer

I can’t find away to unlock my sim as need a puck code can someone help

8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

@Merley14  Your code is on your online EE account not the my EE app.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Merley14
Explorer

Thanks bud bud where about as I can’t find it 

jsmithj
Investigator
Investigator

If you need a PUK code to unlock your SIM card, you will need to contact your mobile service provider. The PUK code is a unique code that is associated with your SIM card and is used to unlock it if you have entered the wrong PIN code multiple times.

Here's how you can obtain the PUK code from your mobile service provider:

  1. Locate your service provider's customer service number. You can usually find this on their website, on the back of your SIM card packaging, or in your service agreement.

  2. Call the customer service number and follow the automated prompts to connect to a customer service representative.

  3. Once you reach a representative, explain that you need a PUK code to unlock your SIM card. You may be asked to provide some personal information to verify your account.

  4. Once the representative has confirmed your account, they will provide you with the PUK code. Write down the code and keep it in a safe place.

  5. Enter the PUK code into your phone when prompted. You will also need to set a new PIN code.

If you enter the wrong PUK code multiple times, your SIM card may become permanently locked and you may need to purchase a new one. It's important to keep your PUK code in a safe place and not share it with anyone else.

James_B
EE Community Manager
EE Community Manager

Hi @Merley14,

Please see How do I unblock my phone with a PUK code?

Hope this helps. 🙂

James

XRaySpeX
EE Community Star
EE Community Star

@Merley14 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Menu > Account Settings > Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

There is no Menu on the my EE Website...?

2023-08-07 (8).png

Leanne_T
EE Community Support Team

Hi @Adam-Watson 

Welcome to the EE Community. 

Tap here to view your PUK code, if this is what you need 🙂

Hope this helps.

Leanne.

Thank you Leanne, this is perfect!

 

Adam.