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EE wont recognise my Pay As You Go Sim Card Number

ddoano
Visitor

‎29-08-2023 12:58 PM

I have recently recieved my PAC code from my previous network.

I am trying to keep my excisiting number.

when I enter the EE mobile number at the beginning it continues to ask for the PAC Code, then it takes me on to the EE mobile number and the number I was to keep.

Once I press continue it will not recognise the EE mobile number stating:

Please make sure you enter the right phone number. It must be a UK phone number and start with 07.
 
All the information is correct , ive tried different browsers and still having no luck.
 
Please advise.
Many Thanks
0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎29-08-2023 01:30 PM

Hello @ddoano. 

Welcome to the EE Community.

If you are unable to provide your PAC code online please give us a call on 150. 

A member of our customer care team will be able to process this for you. 

Katie