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Community Activity
Resolved! EE Smart Hybrid Connect. 4g Signal gone from excellent to poor
I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar il...
Resolved! Entered my DAY of birth incorrectly
Hi, I've stupidly entered my Day of birth incorrectly, but can't change it on my EE app profile. It gives you the choice of amending your details EXCLUDING your date of birth (for security purposes I'm guessing).Can anyone advise me how I can do this...
Resolved! SIM network PIN blocked. Enter SIM network PUK.
I have the issue as shown in the subject. I am giving my EE S8 to my daughter who has an ID contract. I have tried unlocking the phone using the IMEI route, but it is not working. I even got a PUK code for the SIM, and this hasn't done anything. Has ...
TV BOX PRO
Hi, does anyone else have problems with the terestrial HD channels when receiving off air with this box?Have had an engineer try another box but no change. When checking TV Signal Quality: Signal Strength is 100% but Signal Quality is 0%. Talked on p...
EE Norton Cyber Security not recognising my account
I can’t seem to use the EE Norton Cyber security app on my laptop. I activated it and though it was all working but now It either says I do not have a subscription (which I do/am paying for monthly), or it fails to connect me to the Norton portal. W...
Broadband cutting out high wycombe
Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minut...
Do the £10 pack not exist?
Do the £10 minutes, texts and data packs not exist anymore? Can’t for the life of me find it and I don’t need a £15 packThe only option I have is to buy a £15 pack.. but I only need a small amount of data when I’m out and about and can I use my credi...
Sorry, your changes didn’t make it (change address issue)
Whenever i try to change billing or postal address it doesn't go through and gives me the above error. i tried from app, web, and different browsers and never work
Scam Guard
How do I cancel Scam Guard? Can't find an option anywhere on the App or website
Switching old number to ee
Need advice switched my old number to ee. When I phone my old number appears but when I text the ee number appears. Any advice?
