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How do I acess my PUK code?

iihtyso
Explorer

Hello. 

My SIM card has been locked for some reason and I searched that I need my PUK code.

However, it says for me to click on 'Manage my Device' but this option doesn't exists to me and I need my PUK code. Honestly, EE is such a hard platform. 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

A PUK is required after entering your SIM PIN incorrectly 3 times.

You can find a PUK at the bottom of the "Plans & Subscriptions" section if you're using a desktop browser..

bristolian_0-1715708688464.png

 

Yes! That's what I need, thank you!

But where can I find this section? Can't find it. ;(

XRaySpeX
EE Community Star
EE Community Star

@iihtyso : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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