Hi, anyone know where to get the QR code to scan, to get eSIM to my new Google

HollowayRoad
Established Contributor
Established Contributor

Pixel phone?

1 SOLUTION

Accepted Solutions

@HollowayRoad   If you have a sim in the device you can use the my EE APP to request the change to eSim.  Click the person icon to right then click settings and permissions then click activate sim/eSim and follow the on screen instructions.    Or you can call customer service or go to a EE store and request a QR code.     Or you can use the link provided by @Northerner to read what you can do to achieve this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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10 REPLIES 10
Northerner
EE Community Star
EE Community Star

Hi @HollowayRoad 

If you had used the search:

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
HollowayRoad
Established Contributor
Established Contributor

Hi,  does anyone know

@HollowayRoad   If you have a sim in the device you can use the my EE APP to request the change to eSim.  Click the person icon to right then click settings and permissions then click activate sim/eSim and follow the on screen instructions.    Or you can call customer service or go to a EE store and request a QR code.     Or you can use the link provided by @Northerner to read what you can do to achieve this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

when i click settings and permissions there is no option for activate sim / e-sim

Christopher_G
EE Community Support Team

Hi @Hen64 

Welcome to the community.

Which phone are you using?

Chris

Amandeep6
Explorer

Hlow sir

Hlow

Katie_B
EE Community Support Team

Hi @Amandeep6

How can we help?

Katie

Hi Katie, I have my new sim, in the Uk. Im abraod.

How do I activate the physical sim, without putting it into a phone .

And turning it into an esim... 

Is that possible? 

Katherine