Help

Ayman7 · ‎30-09-2023

Hello, I have an ee sim, but I cannot receive calls

Northerner · ‎01-10-2023

Are you on EE PAYG or pay monthly contract.

Are you in the UK.

Is your device from EE.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Ayman7 · ‎01-10-2023

Yes, I have a contract with ee and I am in the UK and my device is not from ee and Android. Yesterday I tried to contact customer service many times, but without a response, unfortunately, today I will go to the customer center, and if the problem is not resolved, I will terminate the contract and go to O2.

Katie_B · ‎01-10-2023

Hello @Ayman7.

Welcome to the community.

Are you able to make calls OK?

Does this happen in multiple locations?

Speak soon,

Katie

Ayman7 · ‎01-10-2023

Yesterday I was able to make calls but I cannot receive calls and in all places the same problem

Katie_B · ‎01-10-2023

Thanks for getting back to me @Ayman7.

Are you able to send texts and use data?

Does your phone show you are connected to the EE network?

Katie

Ayman7 · ‎01-10-2023

Yes, I am able to send and receive texts while I am connected to the ee network

Katie_B · ‎01-10-2023

Have you tried rebooting your phone @Ayman7?

Katie

Ayman7 · ‎01-10-2023

Yes, I tried more than once

Katie_B · ‎01-10-2023

Hi @Ayman7.

Do you have a local store near by?

I would recommend trying a replacement SIM.

Katie