Google pixel 6 didnt come with a sim card

Crazyclarkson
Investigator
Investigator

‎06-07-2022 02:34 PM

I ordered the Google pixel 6 with a full plan after upgrading but it didn't come with a sim card. What should I do

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11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

‎06-07-2022 02:53 PM

Use your existing SIM. It has your upgraded plan on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Crazyclarkson
Investigator
Investigator
In response to XRaySpeX

‎06-07-2022 02:55 PM

I lost my sim card for my previous phone but it was still connected to the EE network so I had no issues. I'm not sure what I did back then though 

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XRaySpeX
EE Community Star
EE Community Star
In response to Crazyclarkson

‎06-07-2022 02:59 PM

Order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Crazyclarkson
Investigator
Investigator
In response to XRaySpeX

‎06-07-2022 03:00 PM

What's the Esim option. Would that work or not?

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James_B
EE Community Manager
EE Community Manager
In response to Crazyclarkson

‎06-07-2022 03:35 PM

Hi @Crazyclarkson,

 

Yes, you can use an eSIM with your Google Pixel 6.

 

Hope this helps. 🙂

 

James

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Crazyclarkson
Investigator
Investigator
In response to James_B

‎06-07-2022 03:36 PM

Ive done that now but it says "sim not provisioned for voice" and isn't connecting to EE network and I can't use my data, calls or texts

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James_B
EE Community Manager
EE Community Manager
In response to Crazyclarkson

‎06-07-2022 03:46 PM

Hi @Crazyclarkson,

 

Did you activate your SIM at myaccount.ee.co.uk/activate-sim?

 

Is your old phone still connected to the network to receive the security PIN required for the SIM swap?

 

James

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Crazyclarkson
Investigator
Investigator
In response to James_B

‎06-07-2022 03:51 PM

Thank you. I didn't know that was a thing. My sim still isn't active but my guess is that it will take a bit of time?

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Leanne_T
EE Community Support Team
In response to Crazyclarkson

‎06-07-2022 03:53 PM

Hi @Crazyclarkson

 

It can take up to 24 hours for the SIM card to activate. 

 

Leanne 🙂

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